Frequently Asked Questions


1. Has the process changed from last year?
No, the process has not changed from 2017, but we recommend you pay close attention to the 2018 Call for Entries document for the complete list of steps. It is our goal to make the submission process as easy and efficient as possible.


2. The Judgify website won’t load. What should I do?
There are a few options you can try:

  • Try accessing the Judgify online submission site using Google Chrome instead of Internet Explorer.
  • Make sure your Internet browser isn’t blocking the Judgify site.



3. Why won’t my files upload?
Check to see if your file name is too long. If it is, resave file with a shorter name (no spaces or dashes) and re-upload it.


4. I’m receiving an error message that won’t let me confirm my entry. What should I do?
There are a few options you can try:

  • Check your word counts. The system is set to give you a 15-word leeway for the 100-word short summary. Even if there is a green check mark, verify your word count is within the limit and try resubmitting.
  • Clear your character style formatting in Word. Sometimes HTML and Microsoft Word’s style formatting do not mix. If you wrote your 100-word summary in Microsoft Word and are copying and pasting it into Judgify and are still having trouble submitting (after checking your word count and verifying all necessary information is filled out), try clearing the style formatting. To do this: Highlight the portion you want to copy and paste in Microsoft Word, then click on the drop-down menu in the “Styles” section of the Home tab (next to Change Styles). Choose “Clear Formatting.” Copy and paste that text into Judgify and try resubmitting.
  •  Check your file extension. The file extensions permitted include: .jpg, .png, .bmp, .gif, .pdf, .mp3, .doc, .xls, .ppt, .docx, .xlsx, .pptx, .txt, .avi, .wmv, .mpg, .mpeg2, .swf, .mov, .mp4 and .mpeg.



5. My periods disappeared when I copied and pasted my summary from Microsoft Word into Judgify. Can I get them back without manually entering them?
See the above suggestion to clear your character style formatting before pasting your submission.


6. I didn’t get a confirmation email. What should I do?
Below is an explanation of the emails you will receive from “PRSA Philadelphia 2018 Pepperpot Awards” (admin@philly.org) during the submission process:

  • Registration Acknowledgment Email: This email confirms you’ve created a Judgify account to enter your submissions. No further action is needed.
  • Submission Acknowledgment Email: This email (subject line “Submission Confirmation & Payment Instructions”) verifies your entry has been submitted and provides further instructions on how to proceed with payment. (For your security and to continue the several discounts we offer, payment will be collected on the PRSA website or via check.)
  • (Optional) PayPal Payment Confirmation: Should you choose to pay via credit card, this email will come from PayPal to confirm you have submitted payment.


If you still cannot locate your confirmation email, please contact admin@philly.org


7. Where should I send my payment?
Once you receive an email (subject line “Submission Confirmation & Payment Instructions”) verifying your entry has been submitted, it will provide further instructions on how to proceed with payment. (For your security and to continue the several discounts we offer, payment will be collected on the PRSA website or via check.) Checks can be mailed to:

PRSA Philadelphia
405 N. Stanwick Road
Moorestown, NJ 08057

To pay by credit card, click here. Please login if you are a member wishing to receive the member rate. Continue as a guest if you are a non-member. Select the number of entries you submitted via Judgify and follow the prompts to remit payment. If you are submitting payment on behalf of a colleague who submitted the entry, please use their name when it asks for member or guest information. You can still use the appropriate name on the credit card when it is time to complete the payment portion. If you have trouble, please contact pepperpots@philly.org and we will assist you.